All sales are final. The Starlight Pass is a digital item delivered instantly at the moment of purchase. Because it cannot be returned, it is not refundable after delivery. A few narrow exceptions are listed below.
A one-time digital purchase of USD 4.99 (no subscription, no recurring billing). Delivery is immediate: the numbered certificate is generated and downloadable right after payment succeeds, and your chosen name is published in the supporters section.
Digital goods are delivered in full at checkout and cannot be "returned" or revoked. Delivering the certificate is the entire performance of the sale, so the right to cancel does not apply once delivery has occurred.
In these cases the full amount is refunded to the original payment method through PayPal, normally within 5–10 business days.
Nothing in this policy removes rights you have under mandatory consumer law. Where local law grants a cancellation right for digital content, that right ends once delivery begins with your express consent — the checkout page asks you to confirm this before payment. If your local law gives you a stronger right, it prevails.
All refund and payment disputes go through PayPal. Open a case in the PayPal Resolution Center, or use the contact option on your PayPal receipt. PayPal reviews the case and, where it qualifies, returns the amount to the original payment method. We answer every PayPal case within 5 business days — please keep an eye on that thread, because PayPal closes a case in the buyer's favour if the seller never replies.
Our email [email protected] is for name removal and general questions. You may write to it, but a formal refund request still has to run through PayPal so there is a record both sides can see.
If you only want your name taken off the supporters wall, email us and we will remove it within 7 days. The purchase itself is not cancelled, since the certificate was already delivered.
本商品售出后不退款。 Starlight Pass 是数字商品，在付款成功的那一刻即完成交付，无法退回，因此交付后不支持退款。以下列出的几种特殊情况除外。
一次性数字商品，价格 4.99 美元，无订阅、无自动续费。付款成功后立即生成并可直接下载带编号的证书，你选择的署名同时展示于致谢区。
数字商品在结账时已完整交付，无法"退回"或撤销。交付证书即构成本次交易的全部履行，因此交付后不再适用撤回权。
上述情况通过 PayPal 全额退回原支付方式，通常在 5–10 个工作日内完成。
本政策不排除你依据所在地强制性消费者法律享有的权利。若当地法律对数字内容赋予撤回权，该权利在交付开始后终止——结账页面会在付款前请你看清并确认这一点。若当地法律赋予你更强的权利，以当地法律为准。
所有退款与支付争议都走 PayPal。在 PayPal 的「调解中心」发起争议，或使用 PayPal 收据上的联系入口。PayPal 审核后，符合条件的情况会原路退回。我们会在 5 个工作日内答复每一个 PayPal 争议——请留意那边的消息，因为卖家不回复时 PayPal 会直接判买家胜诉。
本站邮箱 [email protected] 用于署名撤下与站点一般问题。你可以写信过来，但正式退款申请仍需走 PayPal，这样双方都留有记录。
本站邮箱 [email protected] 仅处理署名撤下与站点相关的非支付问题。
如果你只想把名字从致谢区撤下，发邮件给我们，7 天内即可移除；因证书已完成交付，购买本身不因此取消。